If your business uses social media to connect with customers (which is pretty much a must these days), it’s important to have a plan for handling those interactions.
In today’s world, social media platforms are crucial for customer service, managing your brand, making sales, and more. Social media marketers do more than just post good content – they also interact with followers, manage incoming requests, respond to tags, and much more. Whoever is in charge of your social media needs to be ready to communicate in various ways. That’s where a social media interaction strategy comes in.
In this guide, we’ll talk about social media interaction, different types of engagement, and how to interact with customers on social media to keep your brand looking positive.