You’ve heard the buzz. Chatbots will change mobile apps, e-mail marketing, and customer care agents. Chatbots will reduce your costs and increase your income. They usually gonna do it all whilst you sleep.

There’s a variety of hype floating around right now about chatbots generally, and Facebook Messenger bots particularly. It’s no surprise that, in keeping with a survey by Oracle, almost companies want a chatbot in place by 2020.

Can bots actually do all the things they promise? It’s nonetheless early days. In the meantime, here are some actual-world examples and best practices to provide you a firm footing in this new landscape. Continue reading →