Quickly responding to messages is crucial for effective social media customer service, and this applies to platforms like Facebook, Twitter, LinkedIn, and Instagram. Fortunately, Instagram has a simple option that can save your team time when handling inquiries. With Instagram auto-reply, you can set up automatic responses for common questions and messages. This feature streamlines the process, reducing the time your social media support team spends monitoring and replying to customers.
In this article, we’ll explore Instagram’s auto-reply feature, how to use it, and offer a few message examples for inspiration.