Typing on the tiny keys on your phone to reply to each of the Instagram DMs you receive isn’t the most effective way to engage with your followers. However, those days are over. By 2020, all Instagram users in the world are available to send Instagram DMs from both their computer and their phone.
Now, your brand now has more choices when replying to Instagram DMs. And considering more than 200 million users visit at least one business profile each day, there’s a great chance some Instagram users will reach out to your brand straight through DM.