Facebook Messenger Ads: Setup Guide And Performance Tips

Facebook Messenger Ads

Ever wondered how to make Facebook Messenger Ads work for you? In this guide, we’ll explore step-by-step instructions on setting them up. Plus, we’ll share some handy tips to boost their performance and get better results.

What is a Facebook Messenger ad?

A Facebook Messenger ad is an ad on Facebook, Instagram, or Messenger that opens a chat with your brand when clicked. You can use an AI bot to answer questions or chat directly with customers. These ads cover all Meta-owned platforms like Facebook, Instagram DMs, and WhatsApp.

There are two types of Messenger ads: Inbox ads and Stories ads. Currently, Inbox ads are unavailable in some countries, including the US and Canada. Instead, use Advantage+ targeting campaigns. But they may be available soon, as Meta CEO Mark Zuckerberg hinted in a 2023 interview. He sees private messaging as the future.

How to set up Facebook Messenger ads

Step 1: Access Meta Ads Manager

To use Ads Manager, you’ll need a Facebook Page. If you don’t have one yet, here’s how to set it up effectively.

Step 2: Start a New Campaign

Click on +Create at the top to begin creating a new campaign.

Step 3: Select Your Goal

For Facebook Messenger ad campaigns, pick either traffic, engagement, or sales as your goal. Other goals aren’t currently available for this type of ad.

Then, click Continue.

How to set up Facebook Messenger ads

On the next page, pick “Manual setup” if you only want Messenger ads. Or, if you want Messenger ads and others together, choose “Recommended Settings.”

How to set up Facebook Messenger ads

Then, click Continue and name your new campaign. Check if your ad fits into special categories, like politics or job listings.

Click Next to go to the ad set page.

Step 4: Select Messaging Apps

Now we’re getting your ads ready. Make sure to choose “Messaging apps” under the Conversion location.

Step 5: Select a Conversion Event

Next, pick your Facebook Messenger ad type: Click to message or Sponsored message.

With Click to Message ads, a new chat opens when someone clicks. Sponsored messages continue a chat someone had with you before (known as a retargeting campaign).

Sponsored messages are just for Facebook Messenger, while Click to message ads can appear on Messenger, Instagram DMs, and WhatsApp.

How to set up Facebook Messenger ads

Step 6: Decide How Much to Spend

Choose how much money you want to spend each day and when your ads should show up. You can make them run quickly over a few days or spread them out over weeks or months. If you don’t pick an end date, your ads will keep going until you stop them.

When you set a daily budget, Facebook might spend more than that on some days, but it won’t go over your total weekly budget. For example, if you set $20 a day, it might spend more on one day but won’t go over $140 for the whole week ($20 x 7 = $140).

You can also pick a total budget for your whole campaign. This might work better for short campaigns. Facebook could spend all this money in one day, but usually, it spreads it out.

You can also schedule your budget. This means you can spend more on certain days or times, or tell Facebook to spend more during special times, like a sale or holiday. You can set up to 50 different boost times.

Step 7: Define your audience

If you want to pick your audience, you can click “Switch to original audience options” at the bottom of the Advantage+ audience section.

But wait! It’s better not to click it. Meta says to use Advantage+ targeting (and I agree). It finds the people most likely to buy based on what you want.

Even with Advantage+, you can still choose your audience in the Audience controls area. Meta says to keep it broad, so their AI targeting works well. For example, pick countries, not cities, or set a minimum age instead of a range.

Define your audience

Finally, in the Advantage+ audience section, you can pick things like age, interests, or actions to target.

Just know that Facebook might look at more stuff than what you choose here to make your ads better. But they’ll still think about what you put in when finding your perfect audience.

You don’t have to fill this part out, but if you do, try to keep it wide to get better results. Don’t worry, Facebook’s robots are good at this: Advantage+ campaigns usually cost less per click and conversion compared to manual targeting.

Finally, in the Advantage+ audience section, you can pick things like age, interests, or actions to target. Just know, Facebook might look at more stuff than what you choose here to make your ads better. But they'll still think about what you put in when finding your perfect audience. You don't have to fill this part out, but if you do, try to keep it wide to get better results. Don't worry, Facebook's robots are good at this: Advantage+ campaigns usually cost less per click and conversion compared to manual targeting.

Step 8: Choose placements

You have two choices for putting your ads on Facebook. You can let Facebook decide where to put them with Advantage+ placements, or you can choose specific places like Reels, Stories, or Messenger ads.

For Messenger ads, you can’t pick them if you’re targeting countries where they’re not available, like the U.S. and Canada.

I suggest keeping Advantage+ on, but if you only want Messenger ads, like Inbox ads, then choose manual placements.

If you want, you can set up filters or block lists to stop your ads from appearing next to content that might cause problems or doesn’t match your brand.

When you finish with the Placements section, click Next.

Step 9: Create an ad

You’ll reach the ad creation screen, where you’ll recognize options to pick a single image, video, or carousel for media. You can also use a post from your Facebook Page or upload new media and ad text.

Need help making ads? Check out our detailed guide to Facebook marketing in 2024, covering the best ways to advertise.

For Facebook Messenger ads, remember to choose “Send message” as your call to action.

Step 10: Choose a message template

The final step is setting up the template for Facebook Messenger conversations.

You have 2 options for Messenger templates:

  1. Starting a conversation with suggested prompts.
  2. Setting up an automated chat flow to gather lead information.

The simplest option is to start a conversation and give people some chat starters to click on. You can also set up automated responses to these questions.

If you’re not using an auto-reply AI chatbot, like Heyday by Hootsuite, it’s a good idea to mention in your automated responses that you’ll personally follow up during business hours to continue the conversation or answer specific questions.

Step 11: Tracking and launch

Finally, make sure you’re tracking conversions using the correct Meta Pixel. You can also choose to include custom URL parameters to track the source of your leads in your analytics software.

Tracking and launch

When you’re satisfied with your Facebook Messenger ad, click on Publish, and your campaign will start running.

Facebook Messenger ad specs

Guide to Facebook Messenger Stories Ad Sizes

For Facebook Messenger Stories, check out the image and video ad sizes below:

Facebook Messenger Stories Image Ad Sizes

  • Display size: 1080px x 1920px or larger
  • Minimum width: 500px
  • Aspect ratio: 9:16
  • File type: PNG or JPG
  • Maximum file size: 30MB

Facebook Messenger Stories Video Ad Sizes

  • Display size: 1080px x 1920px or larger
  • Minimum video ad width: 500px
  • Aspect ratio: 9:16
  • File type: MP4 or MOV
  • Recommended video settings: H.264 codec, square pixels, fixed frame rate (30fps), stereo AAC audio compression at 128 kbps
  • Maximum file size: 4GB
  • Maximum video length: Up to 2 minutes, but only the first 10 seconds will play unless a user clicks to watch the full Story ad

Best Facebook Messenger ads: 3 inspiring examples

1. Real estate Facebook Messenger ad

This Portuguese company stands out by using Facebook Messenger ads for real estate. Interested buyers can start chatting right away.

Why it’s effective:

  1. Easy to start: Just one click begins the conversation, instead of visiting a listing page, searching for an agent’s contact information, and emailing.
  2. Uses WhatsApp, a popular messaging service in Portugal, with over 90% of people using it.

2. Demo scheduling Facebook Messenger ad

In the software world, ads usually send you to websites. But this ad is different. It asks restaurant managers to message them for a demo.

Why it works:

  • The picture catches your eye and shows the app’s main features that restaurant owners care about.

3. Pet fashion Facebook Messenger ad

Everyone loves cute animals, don’t they? Lucky Dog stands out by highlighting the customizable and unique features of their custom dog jackets in the ad image.

Why it’s effective:

  • It shows all the parts of the jacket you can customize for your dog.
  • It’s a happy little dog in a stylish denim jacket. That’s sure to catch a lot of attention!

Wrap Up

Setting up Facebook Messenger Ads is easy! Just follow the steps and use our tips for better results. With these strategies, you’ll reach more people and get the most out of your ads. Start creating impactful Messenger campaigns today!

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