How to Manage YouTube Comments (2/2)

manage comments on YouTube

Keep reading to know more the way to manage comments on your YouTube.

How to moderate comments on YouTube

First, what goes into writing a good comment on YouTube?

Whether you’re writing a new comment on behalf of your brand or posting a comment in response to another YouTube user’s video, the principles of writing for social media are the same.

A good YouTube comment strategy also includes:

  • Posting comments on your own video and kicking off the conversation.
  • Replying to comments and queries promptly.
  • And engaging with your most loyal subscribers’ content.

Your brand can also comment on another brand’s YouTube videos. This interaction can help you form partnerships and relationships with other brands. It allows your brand be more visible to future subscribers. And it shows you’re paying attention to conversations happening outside your own brand.

Here, you’ll learn how to moderate comments directly in YouTube and also in Hootsuite.

How to reply to comments

To reply to YouTube comments natively, log into YouTube Studio. Then navigate to Comments in the menu.

Depending on how you’ve set your brand’s YouTube comment settings, you will see public comments under the Published tab or unpublished comments in the Held for Review tab. There might also be comments for you to review under the Likely Spam tab.

To reply:

    1. Make sure you’ve approved a comment if it’s being held for review.

YouTube comments held for review2. In the Published tab, navigate to the comment you want to react or reply to.

3. Click Reply and type your response.

YouTube comments reply option

    4. You can also interact with the comment by liking it, disliking it or loving it.

YouTube comments like dislike or love

You can also moderate YouTube comments in Hootsuite, alongside your other social channels. After adding YouTube as a social network to your Hootsuite account:

Create a My Videos stream in your Hootsuite dashboard

This will collect all your published videos in one column.

To do this, navigate to Streams then click Add Stream. Make sure you’ve selected YouTube. Then, you will see the following options:

Hootsuite dashboard my videos stream

Add a Published Comment stream

This stream will list all your public comments in only one place.

Hootsuite dashboard published comment stream

Manage YouTube comments on a specific video

Click on the More Actions button in the bottom right hand corner of the video. Choose Create Comment Stream. This creates a new column in your dashboard, with YouTube comments on that one video.

Hootsuite dashboard create comment stream

Moderate unpublished comments

You can also add a Moderate Stream in Hootsuite. Here, all comments awaiting your approval will be listed in one column.

Find detailed information on moderating comments using Hootsuite here.

How to search for a YouTube comment

In YouTube page, choose the menu option under the Published tab. Then, filter a comment by:

  • Response status
  • By subscribers
  • By search term

YouTube comments search stream

In Hootsuite, add a search stream to your dashboard. This pulls YouTube content and comments containing the keyword you set, making it easier for you to find, like and comment on that content.

For example, create a search stream containing your brand name or keywords associated with your brand. Instead of manually searching for content to interact with, it’s pulled directly into your Hootsuite dashboard search stream.

YouTube comments add stream option

How to delete comments

There are two ways to delete YouTube comments natively.

If you’re holding all comments for review:

You can view comments before they are made public. Instead of clicking the check mark to approve the comment, click the trash can to delete it.

Hold comments for review

If comments automatically publish:

To delete a YouTube comment that is live, navigate to the Published tab in the Comments section of YouTube Studio. Click on the three vertical dots next to the comment you want to delete. Select Remove.

Delete YouTube comments that automatically publish

This process is very similar if you’re moderating comments in Hootsuite.

To delete a comment that is already live, navigate to your Published Comments stream. Click the More Actions option — the three vertical dots next to the comment you want to delete — and click Remove.

If you’re moderating comments before they go live, click the Delete option on the comment under the Moderate stream.

Hootsuite dashboard moderate YouTube comments

How to report comments

In the Comments section of YouTube Studio, click the flag to report the comment. This option is available in both the Published and Held for Review tabs.

How to report comments

How to report comments 2

It works the same way in Hootsuite. Choose the yield symbol until the More Actions button to report a comment. You’ll find this option in both the Published Comments and the Moderate streams.

Hootsuite dashboard report comments

How to view your YouTube comment history

To see all the public comments your brand has ever made, view your YouTube comment history.

First, make sure your YouTube History is on in your settings:

  • Log into your YouTube Channel.
  • Navigate to your YouTube History by clicking on the menu button in the top left hand corner and scrolling down to History.
  • Click Manage All Activity.
  • Click the YouTube History is On option. You’ll see a check mark. Now, you can view your YouTube comment history.

1. Navigate to your YouTube History

Make sure you’re in your YouTube Channel, rather than YouTube Studio.

Then, click on the three lines in the top left hand corner of your screen. Scroll down the menu options until you find History in the dropdown menu.

2. Under History Type, select Comments

All the public comments you’ve ever made will show here, including your replies. If a video you commented on has since been deleted, that comment won’t show here.

YouTube comments history

How to manage editing YouTube comments

Here’s how to edit comments you’ve made on one of your brand’s YouTube videos:

1. Navigate to your channel in YouTube

Click on your profile icon in the top right hand corner and select Your Channel.

2. Navigate to your YouTube History

Click on the menu in the top left hand corner of your screen. Scroll to History in the dropdown menu.

3. Under History Type, select Comments

Click on the three vertical dots next to the comment you want to edit. This will bring up two options: Edit and Delete.

Edit YouTube comments

4. Click Edit and make your changes

This will take you to your video. Now, type in your changes and click save.

Edit YouTube comments 2

Now, you’re equipped with all the tools and information you need to manage YouTube comments.

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