Facebook Messenger 2: Set Up for Business


Continue to discover Facebook Messenger with the entire guide for business…

The way to set up Facebook Messenger for business

Each Facebook page contains access to Messenger. In case you don’t have a business page yet, learn how to create one here.

1. Ensure Messenger is enabled

Facebook Messenger ought to already be enabled once you create a business page. However, right here’s double-check:

  1. Go to your page’s General Settings.
  2. Subsequent to Messages, ensure “Individuals can contact my Page privately” is checked on.

Option to enable Messenger in General Settings

2. Create a Facebook Messenger username and link

Your Facebook Messenger link is mainly m.me/ in front of your page’s username. To seek out it, go to the Messaging tab underneath General Settings. Add this link to your social bios, website, e-mail, or wherever else you’d like.

In case you’d like to alter your username, here’s how to do it.

3. Add a Send Message button to your Page

Subsequently, you’ll need to add a button to your page with a “Send Message” call to action.

The way to add a Send Message button to your Facebook Page:

  1. Click on + Add a Button underneath your page’s cover picture. In case your page already has a button, you may click on Edit Button to make adjustments.
  2. Choose Contact You then hit Next.
  3. Underneath Step 2, choose Messenger, then click on Finish.

"Add a button" button on a Facebook Page

4. Write a greeting

A Facebook Messenger greeting is a customizable message somebody receives once they open a message thread. It seems before they send their first message.

The way to write a greeting on Facebook Messenger:

  1. Go to your page’s General Settings and choose Messaging.
  2. Scroll down and switch Show a Messenger Greeting on.
  3. To edit the greeting, click on Change.
  4. Choose Add Personalization. In this manner, your greeting contains parts such as your buyer’s name, your Facebook page link, your website, or your business phone number.
  5. Once you’re finished, click on Save.

Facebook Messenger greeting that says: "Hi! Thanks for getting in touch..."

5. Arrange Instant Reply

You need to use Instant Reply to create an automated first response for new messages. This message can be utilized to share the timeframe somebody can count on a response in. Or, you may simply thank somebody for getting in touch.

The guide to arrange Instant Reply on Facebook Messenger for business:

  1. Go to your page’s General Settings and choose Messaging.
  2. Scroll down and choose to Arrange automated responses.
  3. Click on Instant Reply.
  4. Press edit to customize your message.
  5. Ensure Messenger is checked off underneath Platform. You too can choose Instagram to use an Instant Reply there, too.

Notice: Instant Replies aren’t factored into your page’s response time.

Facebook Messenger "Instant reply" turned on

6. Create responses for regularly requested questions

These responses could be created that will help you reply to common questions easily.

Tips on how to create responses for regularly requested questions on Facebook Messenger:

  1. Choose Inbox at the top of your page.
  2. Within the left menu sidebar, choose Automated responses.
  3. Click on Frequently requested questions.
  4. Choose Edit.
  5. Add a question after which fill out your response.
  6. Optional: Choose Add Picture to include your brand or picture of your selection. You too can add a call-to-action button such as “Learn More” or “Shop Now.”
  7. Choose Add Personalization to add particulars such as your buyer’s name, the admin’s name, a link to your Facebook page or website, or your phone number.
  8. Save your reply.

Editing Frequently Asked Questions and responses for Facebook Messenger

7. Schedule automated Away Messages

If your business is closed or your social media manager might be away, you possibly can create Away Messages. Consider these as out-of-office emails, however, for Facebook Messenger. Use these messages to let clients know if you’ll return or reopen.

Tips on how to create Away Messages on Facebook Messenger:

  1. Go to your page’s General Settings and choose Messaging.
  2. Scroll down and choose to Set up automated responses.
  3. Choose Away Messages.
  4. To edit the message, choose Edit. Write the message you prefer your clients to obtain.
  5. Set the schedule you may be away for and hit Save.

Creating away message for Facebook Messenger

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